Product Return policy
The user has the right to withdraw from the purchase of a product, only in the case of a proven defective or damaged product, by informing the enterprise by e-mail about the specific defective product, the exact errors on the product, and by sending relevant photos showing the fault and declaring intention to return the order within three (3) working days from the receipt of the product. Return notices received outside of this time frame or without notice may be rejected by the enterprise. The said request will be processed within another three (3) working days by the enterprise and the user will receive an email informing that the return is being processed. In case that a product is declared as defective by the purchaser, the enterprise is expressively reserved for the diagnosis of the product as defective.
If all the above conditions are collectively duly met, the enterprise will notify the customer by an e-mail and will make a replacement at its delivery costs within fifteen (15) working days. If a product is damaged by external factors during delivery, the enterprise will cover the shipping costs. If that’s not the case, the purchaser is strongly advised to return the products via a trackable method. The enterprise shall not be burdened by any returning costs or expenses. Those are borne by the purchaser in all cases of return.
The enterprise does not provide a guarantee, nor does it guarantee protection for a suitably sold product for any particular purpose.
Refunds are not accepted by the enterprise as a policy at any case.